I've been trying to get some parts for my BP9CC so I can try some DIY gunsmithing, hoping to fix the light strike problem I have with it.
For weeks the Bersa website showed the full firing pin assembly (firing pin and all springs, etc.) as unavailable. It didn't even show the internal firing pin spring or guide rod, which if weak might be the cause of my problem. The only parts available were the firing pin and external spring, but I wanted to get everything at once.
Checked the site yesterday and saw the firing pin assembly wasn't even listed now, and none of the "Out of Stock" parts were being shown. So I emailed them and asked if the parts were available.
They replied asking me to call them for assistance. So I did, and the lady that answered was friendly enough, but she rattled off a bunch of part numbers asking what I needed, and I had no way to know if those were the right parts or not. So she offered to email me the part names and part numbers, plus a copy of the parts breakout. Good idea, right?
I get the email here's what they sent:
File is attached
Part #'s 4-11 are firing pin compoents
these are the part numbers for the website:
Let us know if you have any other questions.
Problem is, only two of those part numbers that pertain to the firing pin assembly are on the website (the P/N for the firing pin and external spring). All the other numbers mean nothing, because I can't match them up to a part.
So by the time I got the email, looked up the info on the website, etc. it was about 4:30pm (EST). So I tried to give them a call, but they must bug out earlier than "normal" business hours. I got a message letting me know that next week they'll have limited customer service due to their attendance at the SHOT Show. Now keep in mind, this is not warranty work I am asking for, I am paying for these parts.
Maybe I'm expecting too much, but if you're going to offer things for sale online (gun parts in this case), at least show the parts and whether they are available or not. And sending someone a list of part number with no corresponding part description seems a bit lazy to me, especially after I told the lady that the parts did not show up on the website. I am a web developer and have installed many shopping cart and inventory management systems into e-commerce sites, as well as creating custom web software for the same. I have a pretty good idea of what it takes to keep one up to date and synchronized with inventory. All it takes is a little effort and attention to detail.
So while Bersa's CS is friendly, their actual helpfulness and working for customer satisfaction is lacking. I had been considering picking up a Thunder 380, but right now I am having my doubts about any future Bersa purchases.